Return and Refund Policy

Effective Date: 12/24/2024

At 7upmall.com, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, our Return and Refund Policy outlines how to return items and obtain refunds.

1. Eligibility for Returns

Customers have the right to return items within 30 days of receiving the product. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Any tags or labels must still be attached.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Personal care items
  • Clearance items
  • Any item marked as non-returnable at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service:Email our Customer Service team at yangkaitao38@gmail.com with your order number and reason for the return.
  2. Receive Return Authorization:Upon approval, you will receive a return authorization and instructions on how to send the item back.
  3. Pack the Item:Safely pack the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item:Return the item to the designated address provided in the return authorization email. You are responsible for the shipping costs of returning the item unless the return is due to our error.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Exchanges

If you need to exchange an item for the same item (e.g., size, color), please contact our Customer Service team for assistance. We will guide you through the process.

6. Damaged or Defective Goods

If you receive a damaged or defective item, please contact us within [number] days of receipt. We will provide instructions for returning the item and will either issue a refund or replace the item at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at yangkaitao38@gmail.com.

8. Changes to This Policy

We may update our Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.

If you have any questions regarding our Return and Refund Policy, please contact us at:

7upmall Customer Service
Email: yangkaitao38@gmail.com